How it works

Dansko gladly accepts returns of unworn, undamaged merchandise purchased online for a full refund or exchange within 60 days of original purchase.

Items marked “non-returnable” cannot be returned or exchanged.

If your item is damaged and your purchase date falls outside our standard return window, then please contact moreinfo@dansko.com

How much do returns cost?

Online exchange orders are free.  When using our prepaid label, $7.95 will be deducted from your refund.

How do I start a return?

Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.

Can I make an exchange?

Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Do I need to return the product in its original packaging?

Please include the original shoe box for footwear returns. You may ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit.

Is return paperwork required?

Nope!  We have all the information we need.

Where can I find my shipping label?

Once you start your return, you’ll receive step-by-step instructions and a return shipping label will be sent to your email for easy access.

What should I do if I receive the wrong product?

Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your order will ship out to you right away.